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Transformation

Frequently Asked Questions

HQ have a great page with some good guides. Please check here first

  • Where can I find guides to help me with the new digital member management system?
    The link below will take you to the Digital Tool Guides. https://www.scouts.org.uk/volunteers/volunteer-experience/digital-tool-guides
  • Q - The Occasional Helper role
    I have some parents as OH because they came to a camp. Those are now "Non Member - Needs dislosure". That's all good. I have some volunteers as OH because they didn't want to make the promise, wear the uniform or do the training. They do come to session every week. They are definitely part of the "section team". What do I do with these people in the new system? I'd like them to be "Non Member" and part of the Section Team. But the system only allows Team Leader and Team Member in the Section Team. I can't add a "Helper" team at section level. Am I best off leaving these volunteers as "Non-Member" in the group "Helper" team? (messy because i have potentially hundreds of parents in that team) Do I have to push all volunteers to be "Team Member" now? With the training requirements that's a hard sell. Do "Team Members" need to make the promise and wear the uniform? A - There's a big different between helpers and team members. There's a page at https://www.scouts.org.uk/volunteers/running-things-locally/local-teams/team-members-and-helpers If we've got people coming along to section meetings regularly and they don't want to do some basic introductory learning, as a parent I wouldn't be happy. Making sure our people have some basic training in stuff is an important safeguard, and we should be proud of it.
  • Why can't I see all of my groups/sections when assigning a new role to a member?
    The team have now identified an bug which they're looking to fix urgently. In the meantime, please take the following steps which should then allow you to see the missing teams. Start by signing in to www.scouts.org.uk On your welcome page: 1. Click ‘My membership’. On the left-hand side menu (if you’re using a phone, click the menu button on the top right): 2. Click 'Teams'. 3. Click 'My Units' 4. Click on the relevant 'Unit' under 'Unit Name' On the left-hand side menu (if you're using a phone, click on the menu button on the top right): 5. Click 'Teams' under the Unit Name 6. Click on the Team the volunteer would be in (usually Helpers if they're in a Holding role) 7. Find the volunteer and click 'Select', under 'Actions'. 8. Click 'Assign role' or 'Assign Accreditations' from the dropdown menu.
  • Which roles will be able to process Disclosures after the Transformation ?
    The task of processing Disclosures can be done by all Lead Volunteers, all Team Leaders, all Chairs and any member of 14-24 Teams, Leadership Teams, Support Teams and Volunteering Development Teams as default. Additionally, the task can be shared as a Volunteer Development Support accreditation with any full member. More detailed information on the Volunteering Development Team Accreditations can be located here - https://www.scouts.org.uk/volunteers/volunteer-experience/volunteering-together/how-volunteers-work-in-teams/accreditations/volunteering-development-team-accreditations/
  • If a Group Lead Volunteer wants additional people to have the same system access and permissions as they do to share the work (eg what was the DGSL), what can they do about it?
    There are some tasks that only Group Lead Volunteers can do – if these are being shared, the best solution could be to have multiple Group Lead Volunteers to share the tasks out. Otherwise, Group Leadership Team Members would be the next-best solution, however, they won’t have all the same permissions as the Lead Volunteer. Sub-team Leader roles will have the same permissions as Team Members, as well as being able to manage people in their sub-team.
  • What improvements are already planned or have already been made for the new member management system?
    It is already understood that there are some updates that would support the use of the system and some of these have already been implemented, with more to come based on early adopters and new users, as well as ongoing testing. See the link here for more information. https://www.scouts.org.uk/volunteers/volunteer-experience/support/upcoming-improvements
  • How to I get help with a question I have?
    Firstly we recommend you take a look through these FAQ's. If you still have a questions please use the form at the bottom of the page to get in touch with the team.
  • What is the Transformation project in Scouts UK?
    We're transforming volunteering at Scouts to make it easier, more enjoyable and rewarding. We’re rolling out changes to help us: Give a warmer welcome for everyone Deliver better learning Simplify how we volunteer together With the support of easy-to-use digital tools. We’re rolling out changes to the volunteer experience in stages - first to members in Early Adopter Counties then to members in All Other Counties.
  • Will the new Atlantic data login allow people to submit their own DBS check online by scanning passport etc. I have seen this done by girlguiding recently and will speed up the process massively if possible.
    The new volunteer will be able to add their own ID to the system which speeds the process up but they must still meet the ID checker with the original ID.
  • Is there a page from HQ about Transformation?
    Absolutely. https://www.scouts.org.uk/volunteers/volunteer-experience/
  • Given the new importance of Trustee Boards is it mandatory for everyone on a TB to complete Trustee Training Module even if they had completed 01EX before September 2020?
    Strictly no (ie its not a compliance point), but strongly encouraged. But in the world of 'strongly encouraged' it may be better to wait until after transformation and have them complete the new Trustee learning module.
  • Is there a standard trustee nomination or application form we can use to recruit new trustees especially from the local community. These need to be in place prior to AGMs. Rather than every group/district having to create their own wouldn't be good to have a standard template from TSA?
    There’s no need for a specific nomination or application form. There are recruitment materials at - https://www.scouts.org.uk/.../recruiting-new-trustees/ Then the usual pre-Compass forms at - https://www.scouts.org.uk/.../appointing/appointment-forms/
  • Who are the Early adopter Counties?
    Early Adopter Counties are: Belfast, Berkshire, Coventry, Dorset, Greater London Middlesex West, Guernsey, Clwyd, Humberside, South East Scotland and West Yorkshire.
  • Who is the County Lead for Transformation in East Sussex?
    Ash Jones East Sussex Transformation Lead County Growth Lead East Sussex Scouts dccashjones@eastsussexscouts.org.uk
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